Refund policy

Last updated: 18 September 2026. Draft pending committee review.

Overview

This policy covers our paid services — membership and event registrations. All refunds go back to the original payment method via Razorpay.

Membership fees

• We operate pay-then-verify: your fee is taken at application, and membership activates only after the committee verifies your INSEAD alumni status.
• If we cannot verify your alumni status, your application is declined and your fee is refunded automatically, less the payment gateway’s charge of 2.36 % (Razorpay’s fee plus the GST on it), which is not refundable.
• If you cancel your application before verification completes, we refund the same way, less the gateway’s charge — see the Cancellation policy.Cancellation policy.
• Once your membership is verified and active, the fee is non-refundable for the purchased term.

If a payment was made in error, for example a second renewal, write to us and the committee can refund it, less the same charge.

Event registrations

• If the Association cancels an event, or materially changes its date or venue, paid registrations are refunded in full.
• Otherwise event registrations are non-refundable, including if you are unable to attend.

How refunds are processed

We initiate eligible refunds within 7 business days of the decision. Razorpay returns the money to your original payment method; banks and card issuers typically post it within 5–10 business days. We can share the refund reference on request.

Questions

Write to us via the contact page with your registered email and payment reference.